Welcome to our world - ours is an online store. There's no showroom, no salespeople, and no trying every instrument in the shop. But, there's also no pressure, no subtle selling techniques and the price you pay does not have to cover rent, rates, staff, and public liability insurance. So that means you get just great guitars, for less than you would expect to pay in a shop.

Buying online gives you, the customer, exactly the same rights and protection that you have when buying from a store. The goods must be as described, so we will point out all the things you need to know about an item before you buy - both good and bad. We'll tell you if tuners have been changed, we'll tell you about any repair work, we'll show you close-up pictures of wear and tear, and highlight the dings and bumps. We want you to know about all that stuff, so that when you receive the instrument you'll have no nasty surprises, be 100% delighted with your purchase, and tell us and your friends about your experience.

Buying online simply doesn't doesn't let folks touch things before they buy them. Be they CDs, cameras, televisions, clothes, fruit and veg, antiques or vintage guitars, you must do your research first and decide if it's the right instrument for you.

We encourage customers to contact us before purchasing to ask anything and everything. We're happy to help and can give you subjective and professional views of all items. We can tell you how the neck feels, what it's like to play, whether it's a hound for the blues or a picker for the country set. We'd rather do this on the phone, so do tell us your phone number so we can speak to you directly.

Read what our customers say about buying from us...

Once you've chosen the items you want to buy and have them displayed in your Cart, you can select one of two checkout options: Google Checkout or our own Checkout pages.

Whichever you choose, you'll need to login first, and if this is your first purchase, you must register, by clicking on the Not yet Registered link as shown here.

Complete your details, then follow the link to Login (yes, it's odd that you have to login just after you've registered).

Once you've logged-in with your email address and password, you will be taken to the secure checkout pages.

Google Checkout

With Google Checkout, you provide your credit card details to Google. We get the payment and your address; we do not get your credit card details. Google Checkout is therefore a secure and convenient way to shop online.

Clicking the Google Checkout icon will redirect your browser to Google's Checkout page. Although you will leave our website, you may return to it after the transaction has completed. *

If you already have a Google account (such as GoogleMail, etc) then sign-in on the right with your email and password. Otherwise, create an account and provide billing and credit card details. Please note, for most online purchases, your billing address must match your shipping address exactly.

Once signed-in, you will see the shipping options appear. Shipping is priced according to your delivery address and postcode. At this stage you can go back to edit your order (clicking Edit order takes you back to our Website and your shopping cart) or Place your order now, which completes your purchase.

Click the link to return to our Website. It takes a few seconds for your order to be confirmed back to us, so you may see the items in your shopping cart, but the cart will empty momentarily, signifying your order is being progressed. You can sign-into Google Checkout at any time to view the progress of your order.

You should receive emails from us and from Google, confirming your purchase.

* These images are from the google 'sandbox', you dont normally see the 'sandbox' background!

Checkout on Just Great Guitars.com

If you don't wish to use Google Checkout, then we offer a regular three step checkout process, using the same high standard of digital security. In step 1 you are asked for your delivery address; step 2 is your credit card and billing address (which must match delivery address); in step 3 you select the shipping option and confirm your order.

This facility is currently switched off to help promote Google Checkout

All the checkout pages are secured with SSL. You can see the address in your browser changes to https once the checkout process begins. We use industry-standard digital authentication, verified by Comodo to sign and encrypt the data exchanged between your browser and our site. The same level of security is provided directly by google if you choose the Google Checkout option.

Click the My Account link to view your order history. Click on any order to see the status and full details. You must be logged-in for the My Account link to show. It appears at the top right hand side of the window, in place of the Login link.

We specialize in instruments that are 10 to 50 years old. Most of them have been played in that time and will have gathered signs of wear and tear. Some will have had work done. This is perfectly normal and to be expected. In every case we undertake to give you a fair and honest description of an instrument, including its condition and playability. We can't know everything, but we'll tell you everything we can.

Each instrument is inspected and set-up by Graham Noden (of Andy's Guitar Workshop in Denmark St fame). Graham does any and all work necessary on each guitar to bring it up to a good playable standard, whilst retaining the instrument's originality.

Our delivery partner is Business Link, having an enviable reputation in the parcels business for keeping fork lift trucks away from fragile parcels. Even so, each instrument is shipped with full insurance.

Mainland UK, fully insured next business day delivery costs just £19.99 and we have standard insured rates for Europe and the Balkans

Delivery is weekdays only. Deliveries must be signed-for and failed deliveries will incur a charge. You can (and should) track your delivery through the BusinessLink.biz website.

Goods are normally collected by Business Link the day after you place your order. So if you order on a Monday, they will be with you Wednesday.

We can also arrange same day deliveries via our courier partners, who we also use for higher value items (£7,500+) at a cost of approximately £55 per consignment.

Before returning any items, please contact us stating the reason for the return and requesting a returns authorisation. You may do this via the contact page of the Website or via regular email to sales at justgreatguitars.com. Please provide a telephone contact number as we will need to speak with you to authorise the return.

Items returned must arrive in exactly the same condition as they were when dispatched (unless the reason for return arises from damage in transit) and preferably in the same packaging. Customers are wholly responsible for the cost of returning items, which should be fully insured in transit. Customers may use our delivery services and payment will be deducted for this. Please note Business Link currently charge an additional £10 for 3rd party collections.

If after receiving the instrument, it is not as described or faulty in some manner that was not described, we will offer you a full refund, including delivery and collection charges.

If the instrument develops a fault, or you discover a fault, you should inform us as soon as possible. Most issues are easily corrected and we're happy to work with you in order to maintain the highest levels of customer satisfaction.

We don't offer refunds for subjective preferences such as tone and feel.